Course Details

SITHGAM001 Provide Responsible Gambling Services

Course Description
RSA and RCG - The courses run in a classroom-type face to face trainer-led environment. You will have plenty of opportunity to ask questions and participate in role plays during the course.

Course Materials
Can be downloaded from the Liquor and Gaming website.

For RSA class: click here   for course notes.

For RCG class: click here   for course notes.

Please note that copies will be provided for in-class use but students need to read these before class. Assessments will be based on these notes.

Written short answers to questions and multiple choice questions participation in a variety of scenarios and role plays.
Assessment tasks (written and practical) take place throughout the sessions (ie they are not all conducted at the end).
If you are unsuccessful in the assessment‚ the instructor may provide gap training at the end of the day and perform a gap assessment with you. If you are still unsuccessful you will need to sit the course again.

Arriving on time
Our courses start promptly so don’t be late! We will not allow entry if you are more than 15 minutes late and you will need to re-book and pay again for another class. There are no exceptions to this rule.

  • Liquor & Gaming NSW interim certificate
  • A Nationally Recognised Statement of Attainment listing the unit of competency: SITHGAM001 Provide responsible gambling services (issued by CBD College, RTO # 91399)
  • Plastic wallet size RCG card (will be mailed by Liquor and Gaming NSW after you visit a Service NSW office.
For locations see:
For more information click here

The RSA/RCG competency card lasts for five years from the date of passing your first competency. You will need to renew the card before the expiry date on the card. You can now renew your photo competency card for five years by completing online refresher training and paying a $35 renewal fee. If your card is expiring soon, you will be notified by Liquor and Gaming NSW by email and SMS about how to renew and complete the online refresher training.


Target Audience:

Learning Outcomes:

Learning Methods:

Program Benefits:



Upcoming Workshops

Name Date Time Location Available Spaces Cost
SITHGAM001 Provide Responsible Gambling Services 1 November 2019 08:45 am - 03:15 pm Newcastle 17 $109.00
SITHGAM001 Provide Responsible Gambling Services 15 November 2019 08:45 am - 03:15 pm Newcastle 20 $109.00